2. Key Examples of Waste Services KPIs                      

U8Ver 1.0 (Jun 23)

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1. KPI (Key Performance Indicators) Overview

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BID

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Developing KPIs 

Contracting

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Waste Services & Circular Economy

Employee Training Rate

  • Number of employees that undergo evaluation
  • Number of employees that pass evaluation

Mean Time To Repair

Schedule Variance

KPI’s define the metrics and the way in which we manage the Supplier partners performance against agreed Contracts and SLA’s, at a site or cluster level.  KPI results will typically be aggregated to a country / regional / global account level as required to meet CBRE and client reporting requirements, using the reporting formats and to the frequencies agreed upon with the client.

 

A good performance indicator is part of the ‘SMART’ Goal KPI tool and should be:

  • Specific – it should be clear what is being measured
  • Measurable – it should be measurable against set standards
  • Achievable – target a realistic/achievable goal
  • Relevant – it should offer insight into overall safety performance
  • Timely – KPI’s should follow a set timeframe

Training logs should reflect an increase in training hours when new work protocols are established.  It is a priority of regulatory bodies to ensure that all employees are provided sufficient training to ensure that they are operating safely.

  • Spot checks on equipment
  • Spot checks on machinery
  • Repairs per spot check

Spot checks are often performed to assist waste suppliers in keeping machinery and equipment operational.
Suppliers’ facilities, systems, and equipment should be operated as required in the SOW.

Processes & Procedures Developed

  • Number of activities to be performed
  • Frequency of waste pickups
  • Waste generation per project

Vendors must ensure processes are in accordance with federal, state, and local regulations.
The processes and procedures developed measures the management and operational aspects in relation to waste management and ensures collection and disposal processes are being fulfilled to the agreed standards.

  • Planned pickup time
  • Actual pickup time

Schedule variance represents the time differential between the planned and actual number of project hours.
Schedule variance can be used to determine the likelihood of a project delay.  Buyers with a high volume of recurring waste should place greater importance on this metric.  Depending on the activity at hand, schedule variance may refer to delays relating to waste collection pickup times or the actual time to collect the waste itself.

3. Links To Proposed CBRE KPIs                      

CBRE is in the process of developing suitable KPIs which span waste services and the circular economy.  Suggested KPIs are accessible through the link below and will be updated periodically. 

Click here to access the CBRE example KPI Template

It is important to take the time to create KPI’s which:

 

KPIs provide core components and can include additional KPIs incorporated through the client’s MSA. The documented KPI categories, metrics, baseline, calculations and targets for the scope of waste services & circular economy contracts will be managed and accurately reported by the client procurement lead, with performance managed by CBRE site service delivery and account management. 

4. Conclusion

Reflect the performance requirements of the contract

Have consistent objectives and measurable outcomes

Can be used to measure the efficiency of the Supplier partner

Sources: Procurement IQ Procurement Research - 50806767 Solid Waste Collection & Disposal Services & Expertmarket.com