Value Delivery
PEP Digital Playbook
Supplier Relationship Management Framework
Key elements of our program to drive collaboration and value delivery
Our Supplier Relationship Management Framework is made up of these 4 key elements
• Sharing Market Trends
• Ensuring strategic Alignment
• Collaborating in Joint Business Growth Planning
• 1-2 meetings per year, dependent on segment
• Measuring our partners performance across 10 KPI’s
• Partners align service delivery with client expectations to deliver better client outcomes
• Developing our partners towards World Class performance in quality, cost, service, safety, risk, Innovation, ESG
Working with our partners to develop a pipeline of innovative solutions to help clients transform their facilities
• A framework and toolkit to guide our countries in running the Innovation Challenge
•Events, webinars and training sessions for our program Partners to support our business goals
•Promote our partners to drive mutual benefits
•Recognising and rewarding our partners through awards
Business Reviews
- Business reviews must be held with partners according to our relationship strategies
• Strategic – 2 per year
• Preferred+ - 1 per year
• Preferred – optional - Tracking of business reviews must be managed in the SmartSheet tracker to ensure compliance Global Supplier Business Review meetings 2023
- There are business review templates you can use as guidance here
Formal Business Reviews: Sharing Market Trends, Ensuring STRATEGIC Alignment & Collaborating in Joint Business Growth Planning
Performance Management
Global Innovation
Every year, CBRE GWS hosts our Supplier Innovation Challenge with the intent of establishing a pipeline of innovative solutions our clients can count on year in and year out to enhance and transform their facilities.
The program is designed to allow countries to launch local innovation challenges independently throughout the year while at the same time, ensure global consistency.
The outcome of the challenge is for these ideas to be implemented in client facilities to address their transformation needs.
Winners are recognized in annual awards and winners receive a sponsor for 12 months, to help drive implementation of their innovation
There are some guidance packs to support launching Innovation in your country here Global Supplier Program - Guidance Pack to Launch Innovation in Country.
Click on this LINK o view a brief video about the CBRE Supplier Innovation Challenge
Global Supplier Innovation Program: The Process
Innovation - Recognition Categories
Innovation Portal
Search for Supplier innovations in this portal
-Database of all our supply partner innovations globally, grows as new innovations are obtained
– Annual innovation challenge held in-country provides our supply partners the opportunity to compete in award categories allowing them to showcase their innovative services and products
– Portal provides real-time access to these supplier innovations, searchable by: award winners, client challenge, service, sector, country
Call to action
- Log in today to explore the content
- Share with account teams so they can see what innovations and ideas can be shared with clients
- If you have innovations or client case studies, then complete the global template and submit the form to get them uploaded