Market Characteristics & Cost Drivers

Risks & Constraints

• Ease the “pain points” of FLS 

• Provide templates for asset collection and device counts

• Guidance around best practices and links to global / regional technical standards 

• Incorporate delivery of complete FLS Asset listing into standard Statement of Work

Potential Savings Levers

Objectives & Targets

• Utilize generic labor for non-technical maintenance (ex: fire extinguisher, emergency light, and exit sign inspections)

• CBRE self-performance of generic maintenance requests

• Capture accurate asset information for an RFP activity

• Leverage CBRE Global/Regional suppliers for clients whenever possible

• Technology enhancements and integration for innovation

• Task/Skill matching

• Callback reduction 

• Inflationary spikes of 2021 & 2022 are affecting renewal pricing

• Shipping cost and delivery timeframes for parts have been extended

• Changes to regulatory requirements

• Increased customer demand for connected devices / IOT

• Complexity of devices can impact maintenance cost 

• Most CMMS systems do not contain accurate FLS asset data to facilitate accurate price-testing
• Difficulty of gaining accurate device counts and asset inventory – time consuming and tedious 
• High degree of regulatory oversight limits ability to drive savings via scope modification / optimization
• Account willingness to engage proposals and strategy
• CBRE team members knowledge of the correct approach for an RFP
• Coordination between national provider and local subcontractor 
• Ratio of spend to risk (low spend, high risk) exacerbates the limited account team category knowledge 

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