GLS-017 - Ver 1.0 (Aug 23)

Confidential & Proprietary | 2023 CBRE Inc.

Levels of Service

There are 3 levels of service for Grounds, Landscaping & Snow that we will categorize into Bronze, Silver, and Gold

Cost Impact

SOW

Frequency

Staffing

Weekend Activity

- 20% 

0%

(Baseline)

+ 10-20%

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• Tolerance around reduced visitation
• Possibly bi-weekly during periods of growing season

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• Industry norm
• Customary with weekly presence during growing season

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• Industry norm
• Customary with weekly presence during growing season
• Includes additional portering
• High garden detail touch in and off season

Full crew plus gardener / porter

As needed

As needed

As needed

Below standard

Industry standard

Best-in-class

Description

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• This level reflects the service scope and frequency reductions. It is a lowering of normal expectations
• While not totally acceptable, it has yet to reach a state of unacceptable landscape. Scaled back Scope of services will reflect in plant overgrowth
• Turf, beds and hardscape areas are maintained however there may be excessive growth , along with weed presence in between visits

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• This level is based on normal Landscape maintenance standards
• Maintenance performed on a weekly basis during growing season
• Turf, beds and hardscape areas are maintained however there may be excessive growth, along with weed presence in between visits

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• This level reflects a exceptional level of landscape maintenance
• Best in class developed to ensure asset protection ensuring visual experience is exceptional
• Expanded flower displays
• State of the art automated water management
• Hardscape areas are free of debris and weeds
• Shrubs and hedges maintained more frequently

Silver

Gold

Bronze

Smaller / mobile crew

Full compliment

Picture Examples

GLS-017 - Ver 1.0 (Aug 23)

Confidential & Proprietary | 2023 CBRE Inc.

Diving Deeper into Bronze | Silver | Gold Differences

Adequate fertilizer applied to plant species according to their optimum requirements

Sprinkler irrigated by electronic automatic controls.  Frequency follows rain fall, temperature, season length and demands of individual plant species. Typical startup of system to ensure appropriate operations and ID necessary repairs, followed by annual inspections (region specific) with a winterization of system to prevent winter damage to system

Minimum of once per day, seven days per week. No overflowing receptacles

Frequency dictated by species, length of growing season, design concept also a controlling factor i.e. using clipped method vs. natural-style hedges

Controlling objective to anticipate and avoid public awareness of any problem

Sweeping and cleaning frequency as such that at no time does accumulation of debris distract from the look or safety of the area

Completed immediately when problems are discovered.  Provided ad-hoc

A staff member to conduct inspections daily. Perhaps documented in writing and submitted to FM

Irrigation

Litter Control

State-of-the-art maintenance applied to a high-quality diverse landscape. Associated with high-traffic urban area, such as public squares, malls, government grounds, or college / university campuses

Definition

Grass mowed according to species and variety, at least once every 5 days, as often as every 3 days. Annual Aeration required. Reseeding as needed. Weed control to maintain property at 95% weed free or better

Turf Care

Fertilizer

Silver

Gold

Bronze

Pruning

Disease & Pest

Surfaces

Repairs

Inspections

High level maintenance. Associated with locations that have moderate to high levels of development or visitation, such as well-developed public areas, malls, government grounds, or college / university campuses. Recommended level for most organizations

Grass mowed at least once every 7-10 days. Normally not aerated unless turf indicates need. Reseeding is done only when major bare spots appear.  Weed control to maintain the property at 85% weed free

Applied based on plant health and annual need to maintain health of assets. Typically, an application takes place once per year

Sprinkler irrigated by electronic automatic controls.  Frequency follows rain fall, temperature, season length and demands of individual plants. Typical start up of system to ensure appropriate operations and ID necessary repairs, with a winterization of system to prevent winter damage to the system

Daily, depending on use of space and receptacles / size available to the public

Usually completed at least once per season, species planted may dictate more frequent attention

Completed when disease or pest are inflicting noticeable damage or reducing vigorous plant material growth

Completed whenever safety or function, or appearance is in question.  Provided ad-hoc

Informal Inspections are conducted daily, with written inspections conducted once per week

Should be kept clean, repaired or replaced when their condition has noticeable deterioration

Minimum-level to low-level maintenance. Associated with locations affected by budget restrictions that cannot afford a standard level of maintenance

Low-frequency mowing schedule based on species.  Low growing grasses may not be mowed, high grasses receive periodic mowing. Weed control limited to legal requirements for noxious weeds

No fertilization

No irrigation

On demand or up to once per week. Complaints may increase 

No regular trimming.  Safety or damage from weather may dictate actual work schedule

None, except where the problem is epidemic and conditions threaten resources or the public

Replaced or repaired when safety is a concern and budget is available

Completed whenever safety or function is in question

Conducted once per month