Milestone Governance Report - Stage Gate 3

SECURITY

Chris Ward 

Global Sourcing Programs Manager

Chris.ward@cbre.com

paul.goodwin@cbre.com

Paul Goodwin

Global Procurement Solutions Lead- Security

Category
Overview

Category
Introduction

Category
Vision

VOC Priorities  

Security Services and its management through our Supplier partners encompass a number of different elements across CBRE locations globally. The key elements currently include;

• Access Control Equipment and Services (electronic systems that facilitate automated approval for authorized personnel to enter through a security portal). This includes additional elements such as Badging and Access Control Equipment
• Guarding / Manned Services (Is a person employed to protect the employing party's assets (property, people, equipment, money, etc.) from a variety of hazards (such as criminal activity, waste, damaged property, unsafe worker behavior, etc.) by enforcing preventative measures
• Remote security monitoring is the monitoring of an entire security system, carried out by a third-party monitoring provider, 24/7, 365 days of the year and completely remote. The monitoring team will be monitoring the security system for several factors, with the most important being triggered or activated alarms. This could be in the form of intruder alarms, sensors and/or CCTV cameras
• Security Services are services in addition to guarding and include Risk and Advisory Services, executive protection, event security, mobile patrol, and training
• Security Consulting (assessing risks, problems and solutions for security issues). The consultant may work as a physical security consultant or as an IT consultant who works with computers

Develop Global and Regional best-in-class information, processes and templates for Security services and its sub-components within the Security Excellence program focusing on the below Key elements:

• Global solution led with Regional focus and line - of - business sensitivity
• Define Security Scope based on Assessment, not just client’s specification
• Engagement of existing Global / SPD providers over niche / local
• Roll-up of tail spend - reduction in the number of service providers
• Develop expanded Preferred suppliers in all Regions
• Implement and devlope Diverse suppliers
• Creation of Hybrid options for Client requirements (ie, Remote Guarding / Monitoring with data analytics / technology)
•  Expand In - Scope spend to capture increased Out- of -Scope spend
• Seek Supplier partner Capability statements (services offered) covering “All” regions and countries including Global contacts
• "Outcome - based" Contracts
• Consider increasing use of JCI / Tyco, Honeywell for Security Equipment and Maintenance services (Service Bundling)
• Align with Smart FM planning and strategy

Category Strategy / Program Deliverables

Objectives
and Targets

Market Characteristics /
Cost Drivers

Potential
Saving Levers

Risks and Constraints

• Drive World - class Security solutions through Excellence programming, Global Supplier partner coverage, Sustainability, Diversity choice and Risk mitigation delivered through the expanded use of Global, Strategic and Preferred suppliers in all regions
• Provide ongoing training and development by way of webinars, newsletters and other digital means delivering continued updates relevant to market changes and conditions
• Create and implement Standardized Templates and tools that provide consistency of program delivery

• Service Provider expanded responsibility - Manned security personnel being trained across a variety of tasks
• Businesses want solutions that reduce operating costs as profit margins narrow
• Transition from Manned to Hybrid based Security solutions
• Remote monitoring comes with the need for distant or remote patrolling / virtual patrolling and based on Video Management Software (VMS)
• Greater focus on Video Analytics
• AI-based analytics has become the standard and will see significant adoption of AI-based analytics in cameras and video management systems (VMS)
• With GDPR (General Data Protection Regulation) setting the example in Europe, concern over personal privacy continues to grow with varying degrees of compliance required by industry
•  The National Defense Authorization Act (NDAA) which prohibits the use of equipment manufactured by a limited set of Chinese manufacturers affects overall purchase costs to the end consumer limiting equipment availability for electronic components for Security operations. Whilst US centric it impacts certain clients who have Global operations

• Use of Security Technology reducing guarding costs (up to 92% save)
• Bundling or De-Bundling of services - based on Client requirements
• Review of Headcount based on site area / building locations
• Review of site security rosters with providers to reduce / eliminate the need for overtime
• Suppliers to include Innovation options as part of Contractual requirements
• Transpiring pricing model, where practical
• Longer contract terms with fixed pricing components
• Eliminate small spend suppliers and roll-up services to Global partners
• Strip - out hidden margins
• Implement Hybrid Security solutions that include a mix of  Manned - guarding and Technology

• Supplier's willingness to engage in the project to offer bundling, consolidation and post - deployment options
• Accounts willingness to engage proposals and Security strategy
• Supplier understanding of the larger picture CBRE portfolio vs. site-by-site
• Being able to demonstrate to client's value add by allowing CBRE to manage the category
• Ability for CBRE Procurement team members to make better and more informed buying decisions

Sourcing Benefits

Predictable Savings

4 x 4 Global Coverage

Client Considerations

Value to Clients

ESG

Average 3% to 5% - dependent upon market relevance of current wage levels

• Strip - out hidden margin
• Full optimization of program
• Introduction of Technology to offset manned - guarding costs
• Hybrid solutions with Technology can attain savings up to 92%

• Use of Best-in-class Supplier partners
• CBRE's strong financial position
• Service capabilities
• Competitive pricing
• Client centric operational model
• After - care support

• In alignment with CBRE programming, CBRE continues to engage with our Supplier Partners to   to join the EcoVadis program in line with CBRE values and commitments to Global sustainability

• Use of Best-in-class Supplier partners
• CBRE's strong financial position
• Service capabilities
• Competitive pricing
• Client - centric operational model
• After - care support

88% 

90% spend recognition  

• Best-In-market pricing
• Global coverage
• Single-point-of-contact
• Risk mitigation
• Security Consulting offerings
• Leveraged buying power
• Technology engagement with Key Service providers
• Ongoing Supplier partner performance management

Suppliers Interactive Map

*Hover over geolocation to reveal suppliers by country 

Stakeholder Engagement 

Playbook Analytics 

Visitors: 3.5k

Asset Views: 2.5k

Geography : 38

Sessions : 13k

*Intuitive platform engagement from June 1, 2022, through present day

** Spikes in sessions represents dates of new playbooks release

Current Plans
to Build 4x4
Coverage

Coverage Rates 

Digital Playbook

4x4 Coverage / Current Status / Future Roadmap

Quick Links

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Security

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