Security

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Chris Ward ​

Global Procurement Solutions Lead- Security​

Chris.ward@cbre.com​

Paul Goodwin

Global Sourcing Programs Manager ​

paul.goodwin@cbre.com​

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Category
Overview​

Category
Definition​

Security Services and its management of services through our Supplier partners

encompass a number of different elements across CBRE locations globally. 
The key elements currently incorporated include; ​

• Access Control  Equipment and Services (electronic systems that facilitate automated approval for authorized personnel to enter through a security portal).  This includes additional elements such as Badging and Access Control Equipment. ​
• Guarding / Manned Services (Is a person employed to protect the employing party's assets (property, people, equipment, money, etc.) from a variety of hazards (such as criminal activity, waste, damaged property, unsafe worker behavior, etc.) by enforcing preventative measures
• Remote security monitoring is the monitoring of an entire security system, carried out by a third-party monitoring provider, 24/7, 365 days of the year and completely remote. The monitoring team will be monitoring the security system for several factors, with the most important being triggered or activated alarms. This could be in the form of intruder alarms, sensors and/or CCTV cameras.
• Security Services are services in addition to guarding and include Risk and Advisory Services, executive protection, event security, mobile patrol, and training.
• Security Consulting (is someone who assesses risks, problems, and solutions for security issues. The consultant may work as a physical security consultant or as an IT consultant who works with computers

High Level
Strategy​

 Sourcing Strategy​

• Global solution led with Regional focus and line of business sensitivity

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• Define Security Scope based on Assessment, not just client’s specification 

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• Engagement of existing Global / SPD providers over niche / local​

• Roll-up of tail spend- reduction in number of providers
• Develop more Preferred suppliers in Regions
• Implement more Diverse suppliers- where practical
• Creation of Hybrid options for developing Client requirements (ie,                                          Remote Guarding / Monitoring with data analytics)
• Move more Out-Of-Scope spend to In-Scope spend
• Seek Supplier partner Capability statements (services offered)                                   covering “All” regions and countries including Global contacts
• "Outcome" based Contracts
• Consider increase use of JCI / Tyco, Honeywell for Security                                     Equipment and Maintenance services (Service Bundling)
• Align with Smart FM planning and strategy

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Scope​

Develop Global and Regional best-

in-class information, processes

and templates for Security

services and its sub components

within the Security Excellence

program focusing on the below

Key elements:

• Access Control Systems
• Manned Security and Patrols
• Guard Services
• Monitoring
• Video Surveillance
• Security Consulting

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 Pricing Strategy / Contract model​

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 Technology Strategy​

• Development of Security as a Service (Consideration)
• Cloud based solutions
• Increase solutioning for Access control systems- grow the business

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• Client Matched
• Cost Plus and / or Open Book
• Medium Term (3-4 years) with strict Governance and KPI’s
• Integrated Security Services (Physical and Electronic)

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Category

Maturity​

• Standardized RFI / RFP / SOW / KPI Documents
• Global MSA / PSA- tailorable to Regional requirements
• Regional Labour / Pay rates (Guard services)- used as Reference documents to compliment the Supplier Selection tool
• To use Supplier partners that are registered in CBRE Systems as “Strategic” or “Preferred” or Diverse  -where possible
• Client specific requirements documented into Agreements
• Sustainability to be a governing factor in commercial decisions
• ESG components to be included in all business considerations
• Use of fair employment practices and diversity program
• 4x4 coverage identified for all 3 regions during final review

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Category Spend​

Total Spend 
$874 M​

Objectives / Market Characteristics​

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Objectives
and Targets​

Drive World class Security solutions

through Excellence programming,

Global Supplier partner coverage,

Sustainability, Diversity choice and

Risk mitigation delivered through the

expanded use of Global, Strategic and

Preferred suppliers in all regions

  • Provide ongoing training and

development by way of webinars,

newsletters and other digital means

delivering continued updates relevant

to market changes and conditions

• Create and implement Standardised

Templates and tools that provide

consistency of program delivery​

Market

Characteristics/
Cost Drivers​

Service Provider expanded

responsibility - Manned security

personnel being trained across a

variety of tasks

• Businesses want solutions that reduce

operating costs as profit

margins narrow

• Transition from Manned to Hybrid

based Security solutions

• Remote monitoring comes with the

need for distant or remote patrolling /

virtual patrolling and based on Video

Management Software (VMS) 

• More focus on Video Analytics

• AI-based analytics has become the

standard and will see significant

adoption of AI-based analytics

in cameras and video management systems

(VMS) 
• With GDPR (General Data

Protection Regulation) setting the

example in Europe, concern over

personal privacy continues to grow

with varying degrees of compliance

required by industry ​

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Use of Security Technology to

reduce guarding costs

• Bundling or De-Bundling of

services- based on Client

requirements

  • Review of Headcount based on site

area / building locations

• Review of site security rosters with

providers to reduce / eliminate the

need for overtime

• Suppliers to include Innovation

options as part of Contractual

requirements

• Open book pricing, where practical  

• Longer contract terms with fixed

pricing components

 • Eliminate small spend suppliers and

roll-up services to Global / Regional

level

• Strip out hidden margins​

Potential
Saving Levers​

Risks and

Constraints​

Supplier's willingness to engage in

the project to offer bundling and

consolidation options

• Accounts willingness to engage

proposals and Security strategy

 • Supplier understanding of the larger

picture CBRE portfolio vs. site-by-site

• Being able to demonstrate to client's

value add by allowing CBRE to

manage the category

 • Ability for CBRE Procurement team

members to make better and more

informed buying decisions​

Service Provider expanded

responsibility - Manned security

personnel being trained across a

variety of tasks

• Businesses want solutions that

reduce operating costs as profit

margins narrow

• Transition from Manned to Hybrid

based Security solutions

• Remote monitoring comes with the

need for distant or remote patrolling

/ virtual patrolling and based on Video

Management Software (VMS) 

• More focus on Video Analytics

• AI-based analytics has become the

standard and will see significant

adoption of AI-based analytics in

cameras and video management

systems (VMS) 

• With GDPR (General Data

Protection Regulation) setting the

example in Europe, concern over

personal privacy continues to grow

with varying degrees of compliance

required by industry ​

Key Suppliers

AMER​

-Allied Universal
- Securitas
- Metro One
- Stanley Access
- Convergint Technologies​

APAC

-Glad Security
- G4S
- OCS Group
- Peregrine Guarding
- Wilson Security​

EMEA​

-Securitas
- Corps Security
- Mitie
- Secure Group
- OCS Group​

Current 
Suppliers​

• Allied Universal  / G4S
• Securitas
• Metro One
• Stanley Access
• Corps Security
• Mitie
• Glad Security
• SecuriGroup
• Convergint Technologies
• Peregrine Guarding

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Supply
Market
Trends

Alternative
Suppliers​

The leading Global service providers remain with:

• Allied Universal / G4
• Securitas 
• Prosegur
• Gardaworld                                                    

 Typical Pricing models adopted:              

• Cost Plus
• Fixed Price

 Emerging Engagement strategies adopted:       

• Regional and Global contracting          
• Hybrid security offerings 

 Typical Contract periods adopted:                                    

• 3 years (Max 5), reviewed annually
• Increases tied to CPI / Market forces

 Current payment terms with leading providers:

• 45-60 days net

 Market Maturity:                                                                     

• AMERS - High
• APAC - Medium (growing)
• EMEA - High

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• Blackstone Consulting Inc
• Sunstates Security 

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Non-Traditional
Suppliers​

• Not applicable this                            Category

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Current Supply
Market Options​

Supplier

Market

Analysis​