HVAC Maintenance Services
paul.rushton1@cbre.com
Paul Rushton
Ernie Jur
Category Lead: HVAC / Plumbing / Water Treatment
ernie.jur@cbre.com
Global Sourcing Programs Manager
Category Overview
HVAC (Heating, Ventilation, Air Conditioning) maintenance keeps heating, ventilation and air conditioning systems running correctly. Examples include: Bi-annual HVAC service to check pipes, filters and pumps, scheduled HVAC maintenance to prevent faults and responsive HVAC repair if something goes wrong
High Level
Strategy
Category Maturity
- Build and deliver high-level strategy that encompasses Smart FM elements, sustainable offerings, savings opportunities through predictive maintenance and strong vendor management
- Increase Country Mobile Teams (CMT) in the regions Vs outsourcing within target sectors (complex clients)
Scope
- Implementation of the Category Playbook to socialise processes, procedures, analysis, market intelligence
- Showcase opportunities for best practice in field of HVAC Services
- Optimisation of the supply chain whilst offering credible 4x4 regional coverage for a range of services and solutions in line with CBRE’s Smart FM and ESG initiatives
- Spend cube data integrity - needs further work based upon stakeholder feedback (further sub-categorisation needed)
- 80% of spend with 5% of suppliers (large tail end of circa 5000 suppliers)
Spend Data
- Lack of differentiation between HVAC Maintenance and major HVAC Projects skewing spend data
- Some vendors should not be classed as HVAC and others duplicated
- Need to ascertain extent of CBRE self-performing the HVAC service under our Country Mobile Team (CMT) in regions / countries (listed at 40th position in Supplier spend circa $5m)
Category
Definition
Total Spend
$749,809,637
Category Spend
• Deliver World Class HVAC Maintenance Services that utilize CBRE Strategic / Preferred suppliers providing for sustainable outcomes and long-term supplier relationships in line with CBRE ESG / Diverse policies
• Ensure best-in-class financial operating models that leverage CBRE’s buying power
• The global HVAC maintenance service market is valued at $70 billion (2022)
• Forecasted to grow at a CAGR of 5.25%-6.30% between 2022 and 2025
• HVAC product prices are increasing, as key suppliers have invested highly in R&D to innovate new energy-efficient products
• Replacement with low GWP refrigerants is resulting in price increases
• Virtual support services and technologies aimed at reducing resolution times and in-person maintenance tasks: 10-20% Savings
• Automated Maintenance - integrated solutions leveraging BAS data and IoT sensors to provide real time asset performance information and automate repetitive tasks: 5-15% Savings
• Manpower shortage putting pressure for higher wages (26% of the HVAC labor force is within 10 years of retirement)
• Availability of contracted skilled labour for industrial services is less than sufficient and the labor rates are also very high in developed regions
Objectives / Market Characteristics
Objectives
and Targets
Market Characteristics/
Cost Drivers
Potential
Saving Levers
Risks and Constraints
Key Suppliers
Top 5 Global Suppliers by Region
- Johnson Controls (S)
- Trane (S)
- Accent Services
- Commercial Maintenance Services
- Barrier Air Con
- Johnson Controls (S)
- Capital Airconditioning
- Northstar Elements
- Daikin
- Stulz
- Johnson Controls (S)
- Trane (S)
- Emcor (S)
- Service Logic
- Ainsworth (S)
AMER
APAC
EMEA
Completed
Current Plans
to Build 4x4
Coverage
Current Status
Not Started
In Progress
Not Started
In Progress
Completed
- Johnson Controls (Strategic - Global)
- Trane (Strategic – Global)
- Emcor (Strategic – Global)
- Carrier (Preferred – Global
- Daikin (Preferred – Global)
- Ainsworth (Strategic - Canada / USA)
- Comfort Systems (Preferred - USA)
- Accent Services (Preferred –UK)
- Kaeltering AG (Preferred – Switzerland)
- AC Corp (Preferred – Philippines)
- Brines Mechanical (USA)
- Service Logic (USA / Canada)
- Capital Airconditioning (APAC)
- Northstar (APAC)
- Barrier Aircon (UK) Brines
Smart FM - HVAC Designs
- HVAC manufacturers are starting to incorporate advanced connectivity technology into their new Smart HVAC designs enabling the heating and cooling systems the ability to integrate and interact with more than one system in the building
- Occupancy sensors can be used to control the indoor temperature and humidity levels as well as the lights
- Smarter systems would also be able to monitor outdoor temperature and humidity levels as well as track the brightness and position of the sun (for example, if a section of the building is receiving direct sunlight, it could trigger the HVAC system to supply more cool air to that specific section in the summer and less heat in the winter to compensate for the increase in temperature, due to the sun’s heat)
Green HVAC Units
- Installation of more environmentally friendly HVAC systems, those that use geothermal heating and cooling as well as solar panels to reduce energy consumption
Non-Traditional
Suppliers
- Thermal Concepts (CA – USA) in negotiations