Security Services-Transition
Remote Monitoring
Remote Security monitoring is the monitoring of an entire security system, carried out by a third party monitoring provider, 24/7, 365 days of the year and is completely remote (not located on site or the Clients premises). The monitoring team will be monitoring the Security system for several factors, with the most important being triggered or activated alarms. This could be in the form of intruder alarms, sensors and / or CCTV cameras.
The remote Security monitoring team has the responsibility of actioning a response when an alarm is triggered and informing the police or relevant authorities. This places the responsibility of managing, maintaining and coordinating the operations of the systems with the Security service provider. Remote Security monitoring combines "Technology" with an appropriate "Response" that facilitates a quick and efficient turnaround and resolution of Security events.
1. What is Remote Monitoring
Ver 1.0 (Apr 23)
Confidential & Proprietary | 2023 CBRE Inc.
3. Types of Remote Monitoring services
2. How does Remote Monitoring work?
Security personnel located at off-site locations used CCTV systems linked to remote Client sites to view live camera feeds of sites. This is normally couples with such on-site devices as PIDS (Perimeter Intruder Detection systems, BIDS (Building Intruder Detection systems) and other electronic devices that monitor un-authorised opening or closing of doors, windows and other elements.
If an alarm is triggered or untoward activity observed on CCTV, officers at the Remote monitoring location will assess the risk and take appropriate action. The response may be an audible warning to deter would-be intruders (via the surveillance camera system, if fitted with this feature), or a Mobile Security team may be dispatched to investigate further.
In the event of a fire or large-scale disturbance the Remote team will alert the emergency services and direct them to the scene.
Systems are designed to monitor for intruder detection, fire and other associated trigger alarms and includes CCTV monitoring
General Alarm Monitoring
Systems designed to monitor multiple areas sensing movement and up to 360 degrees in viewing angle
CCTV Surveillance
Perimeter Intrusion Detection systems using Infra Red technology sensing movement
PIDS
Typical Network Monitoring Map - Offsite
Typical Network Monitoring Map - Onsite
System is designed to monitor un-authorised barrier raising or tampering and triggers CCTV monitoring or voice activated response
Barrier entry
Primarily designed for high value areas such as Bank, Art studios using invisible Infra-Red beams that sense movement to a very precise measurement
Infra-Red sensors
Magnetic switches primarily used on access doors and when opened break the switch seal resulting in a response back to the monitoring station
Magnetic switches
Ver 1.0 (Apr 23)
Confidential & Proprietary | 2023 CBRE Inc.
NOTE: Please refer to Video Surveillance systems and operations for more detailed information on the use of CCTV systems across Client premises
4. Useful Links
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Page 2 - Alarm Monitoring
Security Services-Transition
Alarm Monitoring
Remote Alarm monitoring is the monitoring of an entire security system, carried out by a third party monitoring provider, 24/7, 365 days of the year and is completely remote (not located on site or the Clients premises). The monitoring team will be monitoring the Security system for several factors, with the most important being triggered or activated alarms. This could be in the form of intruder alarms, sensors and / or CCTV cameras.
The remote Security monitoring team has the responsibility of actioning a response when an alarm is triggered and informing the police or relevant authorities. This places the responsibility of managing, maintaining and coordinating the operations of the systems with the Security service provider. Remote Security monitoring combines "Technology" with an appropriate "Response" that facilitates a quick and efficient turnaround and resolution of Security events.
1. What is Alarm Monitoring
2. How does Alarm Monitoring work?
Security personnel located at off-site locations used CCTV systems linked to remote Client sites to view live camera feeds of sites. This is normally coupled with such on-site devices as PIDS (Perimeter Intruder Detection systems, BIDS (Building Intruder Detection systems) and other electronic devices that monitor un-authorised opening or closing of doors, windows and other elements.
If an alarm is triggered or untoward activity observed on CCTV, officers at the Remote monitoring location will assess the risk and take appropriate action. The response may be an audible warning to deter would-be intruders (via the surveillance camera system, if fitted with this feature), or a Mobile Security team may be dispatched to investigate further.
In the event of a fire or large-scale disturbance the Remote team will alert the emergency services and direct them to the scene.
Ver 1.0 (Apr 23)
Confidential & Proprietary | 2023 CBRE Inc.
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Provisions of work
Provide details of all alarm activations, including the cause of alarm (i.e. user error, line fault, system fault, genuine alarm)
Take actions as a result of the alarm
Take actions as a result of any fault
Conduct Root Cause Analysis of all alarm activations and faults with recommended remedies. (i.e. training, repairs, procedural change, new equipment,
The Security service provider shall:
Key Notes
Alarm Monitoring and Central Station Services may be sub-contracted where the security service provider does not have this capability locally. CBRE must ensure that the provider always complies with the relevant laws and standards relating to alarm and central station services and with any Data Protection laws.
The Security service provider (and any sub-security service provider) shall only provide alarm monitoring, where applicable, from an industry / police or other recognized regulatory body approved monitoring centre
Additional requirements may be needed for any alarms for retail and bank operations and any alarms that require policy responses. The Security service provider is wholly responsible for ensuring it meets these additional standards. CBRE will ensure the provider has sufficient number of well-trained, security cleared and appropriately licensed staff to ensure that alarms are monitored diligently, effectively and the required responses provided with the agreed (in the SLA) times to the agreed standards of response. In any event, the provider’s alarm management and responses shall be vigilant, diligent and effective
Monitoring equipment shall meet all relevant current industry standards, maker’s instructions and is well maintained, fit for purpose with a suitable design, quantity and quality for the intended purpose. The provider is responsible for the maintenance and updating of the equipment, software, and communications to ensure it continues to meet the required national and industry standards. To ensure continuity of service and security, the security service provider will have a suitable Business Continuity Site capable of seamlessly continuing the alarm cover, in the event of the loss or denial of use of the primary monitoring centre.