SS-060 Ver 1.0 (May 23)
As the key point of contact for our Service provider, in the event of any emergencies CBRE will and must ensure that the following standards apply to our Service provider's personnel:
1. Overview
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2. Useful Links
Standards to Apply
Key Points
- Security personnel, whether site basis or mobile must receive adequate training for first aid
- Security personnel must be properly trained on how to raise alarms and notify key people and emergency services
- Where appropriate Security personnel should be trained on bomb threat procedures
- Security personnel must know the location of First Aid boxes and equipment as well as any emergency alarm buttons
- Security personnel MUST know the location of emergency defibrillators and ideally be trained on their use
Security service provider to be given adequate training related to first aid, fire response, bomb incidents, security threats and emergency incidents
Participate and support in emergency drills and tests
Support business continuity plans and actions within the scope of their roles
Escalate emergency incidents using the correct alarm systems and emergency warning notification systems
Know how to use the provided and installed fire and emergency equipment
Have basic first aid knowledge and how to raise an alarm
Provide input for the development and implementation of safety and emergency procedures
Know the basic process to call emergency medical services
First Aid Equipment
Security personnel must be trained and competent in the use all pieces of First aid equipment including but not limited to;
- Defibrillators
- Arm and / or Leg restraint devices
- Application of bandages
- Application of torniquet's
Security Services
Emergency Response Overview
Transition
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SS-060 Ver 1.0 (Apr 23)
The Security service provider can be instructed by CBRE to carry out appropriate emergency procedures and processes on site which should form part of their assigned duties. All Security service personnel are to be adequately trained for these events, should they happen. The Security service provider will hold accountability for all emergency situations.,
1. Minimum requirement to apply to
Emergency Situations
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Knowing the correct services to call
Knowing the correct numbers to call
Training on location of Emergency alarms including Fire Break glass alarm
Having basic First Aid Training, ideally
certified in First Aid
Trained on access points and locations for pickup and / or collection in Emergencies
Standards to Apply
Key Points
- Ensure all ad-hoc Security services are noted within the SOW
- If it is not clear or not properly documented - Do NOT Perform the task, seek approval and clarification
- If the services can be charged back to the Client, ensure they are documented with the accompanying details and costs in the MSA / SOW and SLA
- Plan and agree on additional activities ensuring they do not impact normal guarding performance measures
First Aid
Fire response
Bomb threat
Emergency incidents
Emergency calls
Ambulance
Police
Misc calls
Training on Bomb threat procedures and location of muster points
PLAN FOR ALL SCENARIOS