In gathering customer feedback from you our process covers four (4) key elements:
2. Customer Feedback principles
SS-050 Ver 1.0 (May 23)
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Why is customer feedback important to our business?
What's the benefit of gathering customer feedback?
If we never ask for customer feedback, we'll never understand what drives customer satisfaction and what our customers need. Customers help us understand where improvements are needed and helps us align our workstreams with their required outcomes.
Your feedback is vital in ensuring that we deliver value and information that is current and relevant to this Playbook and its contents but also in the manner in which we deliver the services to our Client. It is imperative that continued dialogue takes place with our Client to understand issues and identify solutions.
1. Overview and Introduction
Elevator Designation
3. Useful Links
ASK
REVIEW
ACT
FOLLOW UP
Customer provides questions and submits feedback through a feedback mechanism
Review the questions and requests and assign responsibilities to internal or external persons
Complete the requests (where feasible) and provide further feedback to the Client on the outcomes
Complete a follow to ensure that the Client has received what they requested, and where necessary provide further actions for additional improvements and updates
Click here to leave feedback for Playbook contents
The above feedback form is the same on the main Playbook Landing page. Once we receive your feedback we will review your questions and requests, complete them where feasible, and then follow up with you on the outcomes.
Without your valued feedback we will be unable to improve the content of this Playbook for you.
Thank you for your support !