1. Key Points

SS-024 Ver 1.0 (May 23)

It is important to understand and implement the correct deliverables that will be determined based on the Client requirements and SOW. This may be Cost Plus or Fixed Price.  Be sure to engage the help of your Category Lead if unclear. Refer to "Contract Development" Asset page in this playbook for further guidance

Identify applicable KPI's ensuring they each have a practical application related to the services being delivered.  Refer to the section in this playbook related to Developing KPI's

3. Develop SLA, KPI's, Pricing schedules

Populate the MSA / LCA. Be sure to check that all components of the Contract are covered (ie; terms, KPI's, remedy clauses, Assets covered, Labour etc,.)

Be sure to collected all information related to the site or site clusters. This should include contacts, and responsibilities of parties both CBRE and Supplier partner

HSE (Safety) and ESG (Environmental) are important sections that must be included in the contract deliverables to ensure we meet stakeholder objectives on safety compliance and global ESG targets.  Refer to the relevant sections on HSE and ESG in this Playbook for further guidance

Understand budget structure, program and cost elements, and market relevant supplier partner margins.   Budget reporting is vital to a great Security Services operation

Understand and identify supplier partner investment options / program requirements, amortization schedules and "pay-back" requirements in the event of early termination. Refer to the Supplier Investments section in this Playbook for guidance

Obtain Sign-off / Approval, cross-check for applicability and accuracy. Ensure alignment with CBRE legal

Update Contract Master files and records with all relevant details and ensure Governance of all records is maintained

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2. Useful Links

1: Establish Contract Basics

2. Prepare MSA / LCA and other relevant documents

4. Populate MSA / LCA

5. Document site

detaiis including contacts

6. Establish HSE requirements and boundaries

7. Establish Budget

8. Establish any Supplier or Client investments

9. Issue documents for approval and sign off

10. Update Contract databases

Obtain applicable MSA / LCA document template and begin to populate.  Other documents may include requisite licenses and information from the Security Service provider.  Obtain CBRE  Legal guidance on the final preparation of your Contract documents

Security Services

Process Guideline

Contracting

Link to SLA Templates
KPI Manned Security
Additional KPI's - Site use
  1. Ensure the Supplier agrees to all CBRE terms and conditions before contract execution
  2. Program outcomes are clearly defined
  3. Identify potential stakeholder misalignment
  4. Identify and engage all the necessary Stakeholders to ensure clear communications and alignment 
  5. Ensure all requisite insurance has been identified and applied
  6. Ensure adequate SLAs and KPIs are included commensurate with the type of services to be performed
  7. Apply fee-at-risk, if applicable
  8. Include all Client flow-down components into the Agreement as well as SLA / KPI requirements