Structured meeting routines are established to manage the commercial outcomes and quality standards of the Supplier partner's delivery of services.
Supplier partner meeting routines, content, attendees, and frequency determined at an Account / Site level and at a Strategic Platform level establish appropriate levels of governance and control.
It is vital to ensure these are established and fully aligned to individual Account / Site requirements.
The primary aim of these meetings is to:
- Establish a robust and communicative working relationship
- Develop an honest and open approach
- Ensure regular contact around outstanding or new actions, requirements, and tasks
- Provide an opportunity for formal discussion about current operations, concerns, or challenges
- Allow consistent two-way updates of relevant information
- Discuss key events, VIP visits, or anticipated peaks and troughs in demand / population
- Discuss complaints, compliments and initiatives
A strategic review meeting representing a higher level summary of the proceeding quarters' trading and operational performance, following a consolidated quarterly format of the management information review content at a higher more strategic level.
A high level strategic and commercial and review of the previous years trading and operations. GWS and supplier’s senior management teams shall discuss summarised data in terms of commercial results, metrics, innovation, trends, performance and the year ahead.
- Supplier partners will propose recommendations for step-changes from a qualitative, culinary development, or commercial perspective
- Supplier partners will look to the future by presenting industry trends, innovation, concept, and product development opportunities
- CBRE / clients strategic plans around building population the scope and quality of Food Services must be discussed where appropriate, to ensure open communication, collaboration, and an informed supplier management team
Weekly/Monthly Operations Meetings
Quarterly Business Reviews (QBR)
Annual Business Reviews (ABR)
Key Points
RL-019 Ver 1.0 (Jan24)
Useful links
Resource Library
Supplier Meeting Schedules
Resource Library
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Introduction
Confidential & Proprietary | 2024 CBRE Inc.
Management Routine
Sample Routine Schedule
Weekly-As required
Supplier Attendees
Regional Acct Director
High Level business review to focus on previous years performance
Look towards new year and objectives and projects
CBRE Attendees
Regional Cat Leads
A high level business strategy review of the previous quarter in summary. Focus to be on Financial results, QHSE data and any Red flags. Details also summary information around KPI's, analytics and project updates and new business pipeline
Annual Business Review
Regional Cat Leads and Regional Director
Other leads as required
Monthly-15 working days after month end
Regional Acct Director and/or Fin Director
Description/Purpose
Risk Review
Quarterly-15 working days after month end
Weekly Touchpoint
Monthly Business Review
As required to resolve business as usual issues and incidents
Bi-Monthly on first Monday of every other month
Review and update of Risk register as well as discussion on actions and closure of cases
Regional Cat Lead
To review the formal monthly financials by account. Focus to be on key points- run rates, trading results versus budget and Red flags.
Touch on project updates and issue summaries as well as Continuous improvement updates and new business
Frequency
Regional Acct Director and/or Fin Director as well as Exec Director
Other leads as required
Regional Acct Director and/or Fin Director
Regional Cat Leads and Regional Director
Other leads as required
Annually,- 20 working days after year end
Regional Cat Leads
Regional Acct Director and/or Fin Director as well as Exec Director
Other leads as required
Quarterly Business Review
Resource Library
Supplier Meeting Samples Schedule
Resource Library
Page 2 of 2
RL-019 Ver 1.0 (Jan 24)
Confidential & Proprietary | 2024 CBRE Inc.