Confidential & Proprietary | 2023 CBRE, Inc.
The primary supplier agreement elements to establish within an existing contract are best summarised using the Responsibility and Embedded Documentation Matrix from the SOS, as a checklist of data which should all be identified, created or obtained. These elements are all needed when switching Janitorial suppliers over to CBRE standard Global or Local CBRE supplier contracts.
Advanced preparation will not only assist and support current supplier management, but also ease of transition at contract renewal or RFP award.
- The Responsibility Matrix is important to establish the deliverables between the supplier and CBRE ensuring that no component of the RFP is missed out.
JAN-028 - Ver 1.1 (Apr 23)
Janitorial Service Supplier
CBRE Client Contract/ Requested from Client by Account/Sourcing team
Responsibility Matrix and Embedded Documentation
Primary Data: To be Documented at the time of supplier engagement, RFP or contract renewal by the sourcing or account team. All data is required in order to generate and accurate supplier proposal, a complete supplier contract and to meet the required CBRE standards. CBRE Sourcing teams are ultimately accountable for the completion of the required data.
SOW Template and Location Scope Matrix
SLA's
KPI Performance Scorecard
Supplier Management Information Reporting & Budget detail
Supplier Account Level Meeting Routine Matrix
CBRE Account specific Business Continuity Plan (BCP) Requirements
CBRE Account Specific HSE Policies and Governance
Suppliers Account specific HSE BCP alignment document
CBRE Cleaning responsibility Scope matrix
Suppliers Internal HSE safety Policies and Governance
CBRE HSE Severity level RACI Matrix
CBRE Customer feedback activity schedule
CBRE Waste segregation, Recycling and Treatment statement
Supplier Investment
Secondary Data: To be established and provided by the end user as above
CBRE Account specific security requirements
CBRE Account specific Uniform and appearance standards
CBRE Account specific Customer Service Representative (CSR) objectives and policies
Supplier's Account specific CSR alignment documents
Supplier's internal Quality Audit Standard Operating Procedures (SOP)