To effectively manage a Food Services supplier partner, the level of relevant detail available and provided to the supplier partner at the point of engagement is critical regardless of whether the supplier is:
A. An existing supplier partner, already under contract
B. A potential new supplier partner, engaged within an RFP to change supplier within existing business
C. A potential new supplier partner, engaged for a new piece of business
Sourcing and Account Teams engaging a supplier partner for contract renewal or an RFP should ensure that all CBRE data and documentation listed within the SOS is obtained or created in advance in order for it to be provided to the supplier partner at the commencement of the process. The supplier partner must be managed to provide the document and data inclusions required of them, no gaps or omissions should be left (unless out of scope), as the completed data set from CBRE and the supplier once embedded within the SOS, forms the contractual agreement between CBRE and the supplier partner.
Providing the right information at the time of "Going To Market":
- Enables the supplier partner to produce an accurate costing and service proposal
- Documents the agreed requirements with “specifics”
- Aligns the supplier partner service offering to the CBRE client contract
- Ensures all specific aspects impacting the service before signoff are agreed upon
- Enables a seamless transition of the services and day 1 Go-live success
- Provides stabilization to BAU during the initial operating period
- Ensures financial accuracy thereby avoiding post-transition re-negotiations
- Mitigates CBRE’s and client risk
2. Documentation
3. Providing the SOS Data Requirements
FS-019 Ver 2.1 (Aug 23)
Reference Template:
Food Services SOS Supplier Appendices
Establishing the Supplier Operating Standards (SOS)
4. Useful Links
1. Using the SOS
When using the SOS for the first time, review the content to ensure familiarization with the level of detail needed by CBRE to engage the supplier effectively.
The SOS should accurately reflect the specific requirements for the individual account / Site for which the supplier partner is engaged. Where a preferred supplier partner is used who has already been engaged on the new SOS requirements, some of the generic SOS content may already be pre-populated and appropriate to the individual account-specific requirements.
The data requirements listed within the SOS represents the minimum documentation available when engaging supplier partners. Effective management of documentation will provide requisite transparency and the avoidance of misalignment as the supplier relationship expands.
The SOS represents the minimum standard documentation which should be used when engaging Food Service suppliers.
Sourcing and Account Teams engaging a supplier partner for contract renewal or an RFP should ensure that all CBRE data and documentation listed within the SOS is obtained or created in advance in order for it to be provided to the supplier partner at the commencement of the process. The supplier partner must be managed to provide the document and data inclusions required of them, no gaps or omissions should be left (unless out of scope), as the completed data set from CBRE and the supplier once embedded within the SOS, forms the contractual agreement between CBRE and the supplier partner.
Documentation establishes the fundamentals for successful operation of the contract and must be embedded within the SOS when negotiating a contract
Ensure all documentation covers the Client requirements and provides assurity and protection for CBRE