- Ensure the Supplier agrees to all CBRE terms and conditions before contract execution
- Program outcomes are clearly defined
- Identify potential stakeholder misalignment
- Identify and engage all the necessary Stakeholders to ensure clear communications and alignment
- Ensure all requisite insurance has been identified and applied
- Ensure adequate SLAs and KPIs are included commensurate with the type of services to be performed
- Apply fee-at-risk, if applicable
- Include all Client flow-down components into the Agreement as well as SLA / KPI requirements
1. Key Points
Reference Templates:
Food Service SLA Template
Food Services KPI Template
Food Services Budget Template
KPI and Fee at Risk for Services
FS-024 Ver 2.1 (Aug 23)
It is important to understand and implement the correct Contract type that will be determined based on the Client's requirements. This may be Fixed-Price / Zero-subsidy, Cost-Plus, Fixed-Price / Subsidy etc. Be sure to engage the help of your Category Lead if unclear. Refer to the "Develop Contracts" Asset page in this playbook.
Identify applicable KPIs ensuring they each have a practical application related to the services being delivered. Refer to the section in this playbook related to Developing KPI's.
3. Develop SLA, KPI's, Pricing schedules
Populate the MSA / LCA. Be sure to check that all components of the Contract are covered (ie; terms, KPI's, remedy clauses, Assets covered, Labour etc,.).
Meeting / Review Cadence" - "Reference Meeting Schedule Template.
HSE (Safety) and ESG (Environmental) are important sections that must be included in the contract deliverables to ensure we meet stakeholder objectives on safety compliance and global ESG targets. Refer to the relevant sections on HSE and ESG in this Playbook for further guidance.
Understand the budget structure, program and cost elements, and market-relevant supplier partner margins Budget reporting is vital to a great Food Services operation. Refer to the Budget section in this Playbook for guidance.
Understand and identify supplier partner investment options / program requirements, amortization schedules, and "pay-back" requirements in the event of early termination. Refer to the Supplier Investments section in this Playbook for guidance.
Obtain Sign-off / Approval, cross-check for applicability and accuracy. Ensure alignment with CBRE legal.
Update Contract Master files and records with all relevant details and ensure Governance of all records is maintained
1: Establish Contract Basics
2. Prepare MSA / LCA and other relevant documents
4. Populate MSA / LCA
5. Meetings Schedules developed
6. Establish HSE requirements and boundaries
7. Establish Budget
8. Establish any Supplier or Client investments
9. Issue documents for approval and sign off
10. Update Contract databases
Obtain applicable MSA / LCA document template and begin to populate. Other documents may include requisite licenses, insurance documents / guidance and occupancy leases. Obtain CBRE Legal guidance on the final preparation of your Contract documents.