CBRE HSE incident reporting processes and methodologies create a governance structure for HSE and Food Safety for Food Services. Using credible Food Service suppliers with their own robust internal HSE processes relies heavily on Food Services supplier partners to manage HSE.
Account Teams should be familiar with in-country HSE specifics in relation to the effective management of Food Services to validate the supplier partner’s internal practices and manage the supplier partner effectively. Access to and knowledge of in-country Food safety legislation is highly recommended, achievable online or through guidance from in-country CBRE HSE representatives.
Supplier partners should be provided with a copy of the account-specific HSE policies and governance in order for them to align their own established internal HSE policies and Governance to the specific Account requirements.
Below is a typical basic governance / audit frequency framework example covering the suppliers own HSE / Food Services governance and that of CBRE Account teams.
1. Key Points
- HSE provide comprehensive Site Manager Protocols for the Management of Food Services, that demonstrate the detailed areas of focus, considerations and guidance for CBRE Account Teams
- Appropriate balance to be established between macro management of Food Services supplier partner's ensuring that they meet their micro obligations within their own internal processes
Monthly
Quarterly
Annually
Suppliers own internal HSE / Audit Governance
A standard process checklist of functional governance process and practices compliance, that meet the supplier partner's own internal governance. Often completed as a self-audit by the Catering manager and validated by the suppliers Operations Manager
A more detailed and in-depth version of the Monthly governance process, including physical spot checks. Often conducted by the Catering Manager/Operations Manager and validated by the Operations Manager
A detailed and comprehensive internal supplier audit routine, often conducted either by an external auditor or internal HSE resource
The supplier partner's own internal Food Services HSE audit/governance processes, typical responsibility and validation
Potential to attend the Audit. Helps to further enhance CBRE Account team knowledge and understanding whilst completing the annual validation and observing the Audit activity. A separate CBRE Audit can also be conducted, but typically the supplier partner's own process is viewed to be more productive
Potential to occasionally shadow the Catering Manager as they physically complete their monthly audit processes. Access to records and remediation action plans and the ability for CBRE to view and validate the evidence that the supplier partner's processes and governance are in order and complete
CBRE internal HSE / Audit Governance
CBRE standard responsibility and validation of the supplier partner's HSE Audit and governance process
Monthly
Potential to attend the Audit and shadow the Catering manager as they conduct the Audit. Helps to enhance CBRE Account Team knowledge and understanding whilst also validating completion and physically observing the activity
Reference Templates::
Food Services HSE Severity Level RACI
Food Services QHSE Service Inspection
FS-044 Ver 1.2 (Aug 23)
Food Services
HSE & Food Safety
Transition
Quarterly
Annually