9-12 Months out
The effective planning of a Food Service supplier change is fundamental as the RFP process takes a significant amount of time, effort and resource to implement.
Identifying available support resources may also prove challenging. Advanced planning ensures a smooth and effective process. Supplier Operating Standards should be used within all Food Service Supplier RFP’s and subsequent supplier contracts. Allowing sufficient time to manage an initiative will ensure that an effectively engineered solution is identified, robustly validated and a "best-fit, best-value" supplier partner as an integral part of an operationally, financially and administratively sustainable program.
- End of the contract term or request from Client to change
- Unsuccessful supplier re-bid for the services
- Supplier performance issues - early termination by CBRE / Client
- Supplier commercial viability - early termination by supplier/ CBRE / Client
- Change of supplier ownership through acquisition or Supplier goes into receivership
1. Typical Supplier Change Drivers
FS-021 Ver 2.1 (Aug 23)
Engage Client and key stakeholders
identify roadblocks, discuss with stakeholders
Brief suppliers, prepare shortlist, brief sourcing
Agree Sourcing process and draft SOS / SOW
Prepare RFP and Timeline
6 Months out
Issue the RFP
Review RFP and Commercials, negotiate as required and select supplier
Obtain Client and Internal approvals, legal etc,.
Award Contract, service notices to incumbent, prepare transition plan
Communicate to all stakeholders
3 Months out
Align existing supplier with incoming supplier to ensure a seamless transition
Agree and align to on-site RACI
Approve tariff strategy, selling prices, menu design and content, etc.
Finalise equipment requirements and supplier partner investment
Prepare Marketing communications
1 Month out
Communicate transition to all parties and socialise information
Finalise updates on all commercial requirements
Arrange signage, website and IT set-up
Ensure TUPE (Transition Undertaking Protection of Employment) processes are in place
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