A Responsibility Matrix is important to establish the deliverables between the supplier partner and CBRE ensuring that no component from the RFP is missed.
The primary supplier agreement elements to establish within an existing contract are best summarised using the Responsibility and Embedded Documentation Matrix from the SOS as a checklist of data that should all be identified, created, or obtained. These elements are required when switching Food Service suppliers over to CBRE contracts. Advanced preparation will not only assist and support current supplier management, but also ease of transition at contract renewal or RFP.
1. Responsibility Matrix and Embedded Documentation
GWS Client Contract / Requested from Client by Account / Sourcing team
Food Service Supplier
Site Population, badge-in Rates and Service Participation data
SOW Template and Location Scope Matrix Template
SLA's
KPI Performance Scorecard
Supplier Management Information reporting and budget detail
Supplier Account Level Meeting routine information
CBRE Account specific BCP alignment document
CBRE cleaning responsibility information
Account specific HSE policy and governance
Suppliers internal HSE / Food safety policies and governance
CBRE HSE severity level RACI
Suppliers emergency communication process
CBRE Account specific customer feedback schedule
CBRE equipment inventory
Waste segregation, recycling and composting policies
Tariff Price file
Tariff Strategy
Primary Data documented at time of supplier engagement, RFP or Contract renewal by Account / Sourcing team
2. Key Points
FS-027 Ver 2.1 (Aug 23)
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Secondary Data established and provided by the end user after Primary information is documented
Account specific Security requirements
Account specific Uniform and dress requirements
Account specific Customer Service objectives, policies etc
Account specific Customer Service Alignment document
Supplier's internal Quality Audit Standard Operating Procedures
Yes
Yes
Yes
No
No
No
No
No
Yes
Yes
Items contained in the Responsibility Matrix may vary from site-to-site and project depending on the Client specific and the required contractual outcomes. Be sure to cross-check and define all activities, especially the requirements of the Supplier.
Reference Templates:
Food Services Responsibility Matrix