An Account / Site-specific Food Services business continuity plan (BCP) should be developed and agreed upon with the supplier during the transition phase.
Key Points to consider are:
- Supplier partner to create and maintain an appropriate BCP to mitigate risk and ensure the planned continuity of the Food Services delivered in accordance with the SOW
- The supplier partner is to provide the CBRE Account/Site Teams a soft copy of the BCP
- A minimum of an annual review after updating plans to meet Account / Site specific CBRE/Client requirements and frequencies
- Specific reviews shall be conducted ahead of known or anticipated events such as enhanced risk of terrorism, flood or hurricane alerts
- BCP shall cover all reasonable potential incident eventualities in relation to incidents and events impacting the supplier, CBRE, the Client or the site that may prevent the performance of the services
- Supplier partner shall use all reasonable endeavors to provide continuity of service to meet the SOW
It is important to document and agree on what the revised or additional Food Services SOW and SLA requirements are for each individual instance and event, as these will vary by incident and by the level of severity.
Costs agreed upon in advance with providing BCP at the time of an incident / event may often become a lesser consideration, leading to potential unplanned additional costs post-event.
In the event of an extraordinary unforeseen incident or event, specific alternative or additional Food Services may be required by CBRE / the Client. These shall be identified, documented, and agreed upon by CBRE / the Client as soon as is practical during BCP mobilisation and shall be subsequently provisioned by the supplier at the agreed cost.
Provide the supplier with a copy of the Account / Site Specific BCP requirements and ensure that the supplier aligns their BCP to these requirements.
FS-046 Ver 1.3 (Aug 23)
1. Food Services BCP Specific Concerns
When considering your Business Continuity Planning and the impacts of any disaster that may affect the operations of the business.
A few key areas to note when considering the development of the BCP follows:
- Spoilage of food ingredients
- Food production planning
- Delivery schedules for the Client
- Supplier Deliveries
- Forecasting of stocks
- Other external influences that may impact the operations
- Freight
- Manpower
- Financial Impact - Cash flows
- The Clients perception and understanding of potential delays
2. BCP Planning Process
Prevention
Risk
Management
Plan
Preparedness
Business
Impact
Review
Response
Incident
Response
Plan
Recovery
Recovery
Plan