MRO-Transition
Risk and Business Continuity Planning
An Account / Site specific Food Services business continuity plan (BCP) should be developed and agreed with the supplier during the transition phase.
Key Points to consider are;
- Supplier should create and maintain an appropriate BCP to mitigate risk and ensure the planned continuity of the Food Services delivered in accordance with the SOW
- Supplier is to provide the CBRE Account/Site Teams a soft copy of the BCP
- A minimum of an annual review, updating plans to meet Account / Site specific CBRE/Client requirements and frequencies must be established
- Specific reviews shall be conducted ahead of known or anticipated events such as enhanced risk of terrorism, flood or hurricane alerts
- BCP shall cover all reasonable potential incident eventualities in relation to incidents and events impacting the supplier, CBRE, the Client or the site from which the services are performed
- Supplier shall use all reasonable endeavours to provide continuity of service to meet the SOW when a BCP kicks in due to prevailing circumstances and conditions.
It is important to document and agree what the revised or additional Food Services SOW and SLA requirements are for each individual instance and event, as these will vary by incident and by the level of severity.
Costs associated with providing BCP incident / event Food Services should be agreed in advance, as costs at the time of an incident / event can often become a lesser consideration, leading to potential unplanned additional cost post event.
In the event of an extraordinary unforeseen incident or event, specific alternative or additional Food Services may be required by CBRE/the Client. These shall be identified, documented and agreed by GWS / the client as soon as is practicable during BCP mobilisation and shall be subsequently provisioned by the supplier at the agreed costs.
Provide the supplier with a copy of the Account / Site Specific BCP requirements and ensure that the supplier aligns their BCP to these requirements.
Ver 1.0 (Jun 22)
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