1. Standardised RFI / RFP / SOW / KPI Documents
2. Global MSA / PSA- matched to Regional requirements
3. Regional Labour / Pay rates- used as Reference documents within the Selection tool
4. Region / Country specific Legislation requirements
5. Use only Suppliers registered in CBRE Systems as “Strategic” or “Preferred” or "Diverse"
6. Innovation clauses documented in Agreements
7. Client-specific requirements documented in Agreements
8. Sustainability a governing factor in commercial decisions
9. ESG included in all business considerations
10. Use of fair employment practices and diversity programs
Develop Global Tools and processes for the preparation and delivery of solutions including but not limited to:
Establish clear definition of contract model between CBRE and the client and CBRE and the service provider defining:
- Contract Type
- Pricing
- Scope of work
- SOW, SLA’s and KPI’s
- Financial penalties based on performance KPI’s
- Savings commitments
- Tenure
- Quality specifications and standards
- Compliance
- Diversity, Sustainability and ESG components
RL-020 Ver 1.0 (Jan 24)
Best-fit / Best-value model
- Client service intuition
- Business in Control
- Global reach /integration
- Data driven
- Integrity
- Proactive Management
- Core Competency
- Winning Attitude
- Leading indicators
- Outcome orientated
- Excellence driven
- Tailored solutions
- Challenge status quo
- Benchmark tested
- Error proofed standards
- All level engagement
Technology
People
Performance
Process
Resource Library
Success Factors
Resource Library
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